Privacy Policy

Last Updated: 20/01/2026

This Privacy Policy (“Policy”) explains how DeSync, a company registered and operating under the laws of India with its principal place of business in New Delhi, India (“DeSync”, “Company”, “we”, “our”, or “us”), collects, uses, stores, shares, and protects personal data and other information when you access or use the DeSync Decentralized Social-Music Streaming Platform, including its mobile application(s), web application(s), website, dashboards, and related services (collectively, the “Platform”).

This Policy is drafted to comply with:

The Information Technology Act, 2000 and applicable rules
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
The Digital Personal Data Protection Act, 2023 (“DPDP Act”)
Google Play Developer Program Policies

By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the practices described herein.

1. SCOPE AND APPLICATION

1.1 This Policy applies to:

Labels (Admins)
Authorized Account Manager
Website visitors
Any individual whose data is processed through the Platform
Artists
Music Streamers

1.2 End customers of salons do not directly use the Platform; however, their personal data may be processed by DeSync on behalf of salon owners acting as independent data controllers.

2. DEFINITIONS

2.1 “Personal Data” means any data about an individual who is identifiable by or in relation to such data.

2.2 “Sensitive Personal Data” includes financial information, authentication credentials, or any data classified as sensitive under Applicable Law.

2.3 “Processing” means collection, storage, use, disclosure, transfer, or deletion of data.

2.4 “User” means any person or entity using the Platform.

3. INFORMATION WE COLLECT

3.1 Information You Provide Directly

We may collect the following information when you register or use the Platform:

Full name
Business or salon name
Email address
Phone number
Login credentials (encrypted)
Billing and subscription details
Staff profiles and roles
Uploaded documents, logos, or branding

3.2 Customer Data Entered by Salon Owners

Artists or Labels may upload or enter customer-related data, including:

Customer names
Phone numbers
Visit and service history
Billing and invoice details
Preferences and tags

DeSync processes such data strictly on behalf of the Artist, Labels and Listeners.

3.3 Automatically Collected Information

When you use the Platform, we may automatically collect:

Device information
Operating system and app version
IP address
Log files
Usage statistics
Crash reports and performance data

3.4 Payment Information

Payments are processed by third-party payment gateways. DeSync does not store complete payment card details.

4. PURPOSE OF DATA PROCESSING

We process data for the following purposes:

Account creation and authentication
Providing and maintaining the Services
Billing, subscriptions, and payments
Customer and staff management features
Analytics, reports, and dashboards
Customer support and communication
Service improvement and product development
Legal compliance and enforcement

5. LEGAL BASIS FOR PROCESSING

Data is processed based on:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests

6. DATA SHARING AND DISCLOSURE

We may share data with:

6.1 Service Providers

Cloud hosting providers
Payment gateways
SMS or WhatsApp service providers
Analytics tools

6.2 Legal Authorities
Where required by law or court order.

6.3 Business Transfers
In case of merger, acquisition, or sale of assets.

We do not sell personal data to third parties.

7. THIRD-PARTY SERVICES

The Platform may contain links to or integrations with third-party services. DeSync is not responsible for the privacy practices of such services.

8. DATA RETENTION

8.1 Data is retained only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

8.2 Upon account termination, data may be deleted or anonymized, subject to legal retention requirements.

9. DATA SECURITY

We implement reasonable security practices, including:

Encryption of data in transit and at rest
Access controls and authentication
Regular security monitoring

However, no system is completely secure, and we cannot guarantee absolute security.

10. USER RIGHTS (INCLUDING GDPR-STYLE RIGHTS)

Subject to Applicable Law, you have the following rights with respect to your Personal Data:

10.1 Right to Access: You may request confirmation of whether we process your Personal Data and obtain a copy of such data.

10.2 Right to Correction: You may request correction of inaccurate or incomplete Personal Data.

10.3 Right to Erasure (Right to be Forgotten): You may request deletion of your Personal Data, subject to legal and contractual obligations.

10.4 Right to Restrict Processing: You may request limitation of processing in certain circumstances.

10.5 Right to Data Portability: Where technically feasible, you may request a copy of your Personal Data in a structured, commonly used, and machine-readable format.

10.6 Right to Withdraw Consent: You may withdraw consent at any time where processing is based on consent.

10.7 Right to Object: You may object to processing based on legitimate interests, subject to Applicable Law.

10.8 Requests may be submitted by contacting DeSync using the details provided below. Identity verification may be required.

11. RESPONSIBILITIES OF SALON OWNERS

Salon owners are responsible for:

Obtaining consent from customers
Ensuring lawful data collection
Handling customer data requests

FlowX acts as a data processor in relation to customer data.

12. CHILDREN’S PRIVACY

The Platform is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

13. INTERNATIONAL DATA TRANSFERS

Data may be stored or processed on servers located outside India, subject to compliance with Applicable Law and adequate safeguards.

14. CHANGES TO THIS POLICY

We may update this Policy from time to time. Continued use of the Platform constitutes acceptance of the updated Policy.

15. GRIEVANCE REDRESSAL

In accordance with Applicable Law, grievances may be addressed to:

Grievance Officer: [To be appointed]

Email: legal@desync.social

16. CONTACT INFORMATION

For questions or concerns regarding this Policy, contact: